Fenix works in support of its clients’/partners’ operations as well as managing its own independent contracts and projects. Its work includes planning and preparation activities, such as visits to operational sites to assess the practical and technical implications of proposed projects, carrying out in–depth risk assessments before developing safe procedures and systems, and delivering training to local national and international staff to ensure that they are properly prepared for the task.

Fenix carries out monitoring of operations once they’re underway, adjusting systems and procedures where required, and reporting to clients to keep them informed of the situation and any significant developments. Fenix seeks to bring a no-surprises approach to all its relationships with clients, partners, suppliers and other organisations subject to monitoring or inspection. Continual improvement, evidence-based decision-making and the process approach are fundamental principles of Fenix’s work, and are used to deliver the products and services that clients want.

Fenix’s operational work includes everything from high level programme management and political liaison functions (as in the Falkland Islands Demining Programme Office (FI DPO), through hands-on technical work in support of CCM compliance and ASM/PSSM projects (with NPA and ICRC in Libya, Moldova, Macedonia, Croatia, Serbia and Guinea Bissau), to targeted training and advisory support to a wide range of countries and organisations (with GICHD and others) and quality/environmental inspections and monitoring.

Whatever Fenix is doing it is a basic requirement to ensure that everything makes sense, meets standards and satisfies client and partner requirements. Fenix recognises that, in the real world, delivering high quality products and services isn’t the only objective. The company brings a wider results-based management (RBM) approach to all its work, thinking through potential consequences and identifying ways to increase the success of the desired outcomes.